Ngurah Rai Airport Entrance to the World's Best Airport
By : Hariyanto And Aldi Firhand. A | Wednesday, November 08 2017 - 16:30 IWST
ngurah rai Airport
INDUSTRY.co.id - Denpasar - I Gusti Ngurah Rai International Airport, Bali, entered the world's best airport for the passenger number category of 15-25 million / year after pocketing the service value of 4.93 from scale 5 by International Airport Board (ACI).
"We are assessed based on 33 assessment indicators," said General Manager of PT Angkasa Pura I I Gusti Ngurah Rai International Airport Yanus Suprayogi in Tuban, Badung regency, Wednesday (8/11/2017)
With that achievement, Yanus said to make Airport I Gusti Ngurah Rai as the third best airport in the world.
According to Yanus, during the year one of the busiest airports in the country is assessed the quality of service ranging from airport facilities, accessibility both inside and outside the airport, airport security, arrival process, reporting process, shopping facilities and other services.
He explained that the airport service measurement process is done by conducting a direct survey to the passengers so that each assessment result is both a perspective and a passenger's expectation of an ideal service from an airport.
Yanus explained that the current airport service is following the rapidly changing times.
If the airport was the only place to take off and land the aircraft, but now the airport is required to transform to serve the needs of passengers.
"Airport managers must be service-oriented and that is what we will continue to do," he told media crew.
In addition to basic flight facilities, airports in developed countries in the world including in Bali are now equipped with other supporting facilities such as exclusive shopping areas, hotels or inns, logistics and business areas and entertainment facilities.
Related to the growth of passengers, continued Yanus, until the end of October 2017 reached 18.1 million people or up nearly 10 percent that pushed Angkasa Pura I as the manager of Airport l Gusti Ngurah Rai to continue to develop its facilities and services.
The number of passengers, he said, is dominated by international passengers with the needs of passengers who are also more diverse.
"For that we gradually want to present the concept of 'airport city' so that all passenger needs can be met within the airport," he said.
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