Infomedia Return Named Indonesia Contact Center Service Provider of the Year for 6 Consecutive Years

INDUSTRY.co.id - Jakarta - the annual prestigious event-Excellence Award held by Frost & Sullivan again awarded Infomedia as the Contact Center of Outsourcing Service Provider of the Year.

The event which was held since 2012, for 6 years has successively awarded the same award to the subsidiary Telkom engaged in the Business Process Management industry, with this contact center's flagship product.

This award is given after a long assessment of various research and also assessment through direct interview.

The assessment criteria presented are comprehensive, including superior strategic performance throughout the year, having the greatest impact on industry development, and becoming the market leader that is the reference for other companies in the industry.

Infomedia performance in the field of contact center is indicated by strong commitment and excellent quality in managing the manage service contact center service for more than 200 national and global companies.

The transformation, which began in 2014 to deliver Digital-based Business Process Management (BPM) end-to-end services, also affects Infomedia's success in maintaining its position as a market leader in contact center services through a 44% share market share.

Against the onslaught of a global competitor in industry BPM increasingly vigorous in the year 2017 was also made Infomedia not waver. Even the benefits of Infomedia increasingly visible with the business expansion that he did to the 10 countries globally.

To maintain its position as a leading company in the ground air, in the year 2017 Infomedia declared itself ready to become Solution Provider digital CRM and BPM with a variety of superior products are solutive for the company.

This is indicated by the marketed 6 Infomedia superior products in 2017 which includes services: Omnichannel CRM, Order Management System, Analitycs, Shared Service (with Shared Vis brand), DigiOperation and Intelligent Ready Area.

Unmitigated various coupled good platforms behind him to support optimal service.

"I am proud to be re-admitted as Infomedia Contact Center Outsourcing Service Provider of the Year, for 6 consecutive years since 2012-2017," said Andang Ashari as Director of BPM and Global Business Infomedia through his written statement in Jakarta, Monday (4 / 12/2017).

He added, this is a reflex of our hard work to raise BPM industry homeland.

Our greatest thanks to Frost & Sullivan for this honor. Thank you also to all our business partners and customers who always entrust their business process management to us.

"Hopefully in the future we can show consistency in quality improvement and provide more valuable services to all customers," he concluded.