Portal Protection Aimed for Consumer Empowerment

By : Herry Barus And Aldo Bella Putra | Wednesday, April 25 2018 - 16:00 IWST

Mendag Enggartiasto Lukita (Foto Dok Industry.co.id)
Mendag Enggartiasto Lukita (Foto Dok Industry.co.id)

INDUSTRY.co.id - Jakarta - Trade Minister Enggartiasto Lukita launched the National Portal Consumer Protection www.konsumenindonesia.go.id which marks the peak of the commemoration of National Consumer Day (Harkonas), and is aimed at improving consumer empowerment in the country.

Enggartiasto said, the system can be accessed through a single door so that it can further facilitate consumers in complaining problems, complaints, or consultation.

"The launch of the National Portal of Consumer Protection is intended to improve consumer empowerment, as well as realize synergistic and integrated consumer protection for relevant ministries and related stakeholders in the direction of government policies and development strategies," Enggartiasto said in a written statement received Tuesday (24/4 / 2018).

The portal is built on the synergy of the Directorate General of Consumer Protection and Commerce Ministry of Commerce along with nine other ministries of the institution.

The Ministry of the Agency is the Food and Drug Supervisory Agency (BPOM), BPOM, Ministry of Public Works, Ministry of Transportation, Ministry of Health, Ministry of Communications and Information Technology, Ministry of Energy and Mineral Resources, Bank Indonesia and the Financial Services Authority.

According to Enggartiasto, the national portal is based on Presidential Regulation No. 50 of 2017 on the National Strategy of Consumer Protection (Stranas-PK).

The Stranas-PK coverage covers three pillars, namely increasing the role of government, increasing consumer empowerment, and improving business actors by involving ministries of agencies in related sectors.

"With this national portal is expected to be available integrated media for consumers in obtaining information and deliver complaints related to consumer protection scattered in various sectors," he added.

The priority sectors of Stranas-PK, namely medicine and food, financial services (banking, insurance, financing), transportation services, electricity and household gas, telecommunication services (basic telephony services and internet access), health services, electronic commerce, housing, electronic goods, telematics, and motor vehicles.

The Harkonas Warning is stipulated by Presidential Decree No. 13/2012 on National Consumer Days. This year's anniversary takes the theme of "Smart Consumer in the Era of the Digital Economy".

It is in line with the increasing digital transactions so consumers have to maintain their role as king in buying and for it to be more intelligent.

"The government in accordance with its authority is also committed to carry out its obligations to create policies that protect consumers and provide facilities to improve the ability and comfort of consumers, which incidentally is the people of Indonesia as a whole, without exception," said Enggartiasto.

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