Citi Indonesia Reiterates Commitment to Customers During Sale Process of The Consumer Bank Business

By : Nata Kesuma | Sunday, April 18 2021 - 22:10 IWST

Citibank
Citibank

INDUSTRY.co.id - Jakarta, 18 April 2021 – Citi today reaffirmed there would be no immediate change to how it serves its local consumer bank customers, as it commences the sale process of its Indonesian consumer business, following the global announcement that it will pursue exits from Consumer franchises in 13 markets, including Indonesia.

Citi Indonesia will continue to operate as it does today through the Institutional Clients Group (ICG) where it offers TTS (Treasury and Trade Solutions), MSS (Markets and Securities Services/Custodian), BCMA (Banking Capital Market Advisory) which comprise of local corporations, government and state owned enterprises, financial institutions and multinational corporations, CCB (Citi Commercial Bank) and Capital Market Services through PT. CSI (Citigroup Sekuritas Indonesia).

Citi Indonesia CEO Batara Sianturi says that Citi has a strong and profitable consumer business in Indonesia, employing a highly skilled and dedicated team. Citi strives to pursue the best possible outcome for our customers and employees.

He added the sale process will take time and Citi will pursue a prudent and systematic strategic process in continuous close coordination with its headquarter, stakeholders, and regulators such as the Financial Services Authority (OJK) and Bank Indonesia (BI), as well as provide the latest information in regards to the progress of the process.

“During the sale process, our Consumer operations including branches, call centers and digital services, will continue to operate as they do today. Our customers will receive the same high- quality service they are accustomed to across our full suite of products and services,” said Batara.

Citi Consumer Banking operations in Indonesia encompass credit card, personal loan, retail branch banking, wealth management, individual banking services which consist of Citigold, Citi Priority and Citi Banking, digital banking services, bancassurance, phone banking services/CitiPhone and consumer operations, etc.

Citi has been in Indonesia since 1968 with a dedicated team and strong client base that have contributed to its success. Citi currently serves 90% of the 20 largest companies in Indonesia and last year it raised more than US$10 billion for our clients in the country. During the past year, Citi Indonesia has earned various prestigious accolades including Digital Bank of the Year from The Asset, Best International Bank in Indonesia from Asia Money and Best International Bank in Indonesia 2020 from Finance Asia.

News Comment

Today's Industry

Salat Island is become a conservation area for Orangutan by the management of PT Sawit Sumbermas Sarana Tbk (SSMS). (Foto: Public Relations of PT Sawit Sumbermas Sarana Tbk)

Sabtu, 24 Juli 2021 - 12:15 WIB

Sawit Sumbermas Sarana Preparing RSPO Virtual Tour for August 2021

PT Sawit Sumbermas Sarana Tbk (SSMS), a public firm of palm oil firm listed in the Indonesia Stock Exchange (IDX), plans to hold a RSPO Virtual Tour on August 2021. It is a measure to support…

Minister of Religious Affairs Yaqut Cholil Qoumas delivers a statement in a press conference on Thursday (22/07). Photo by: YouTube channel of Presidential Secretariat.

Jumat, 23 Juli 2021 - 19:29 WIB

Indonesia Receives 8 Million More Doses of Sinovac Vaccine

Indonesia received eight million more doses of Sinovac COVID-19 vaccine in the form of bulk vaccine on Thursday (22/07).

The Opening of Technical Education and Training for Interpreting batch three held online, Thursday (22/07). (Source: Screenshot from Zoom Application)

Jumat, 23 Juli 2021 - 17:22 WIB

Cabinet Secretariat Holds Online Interpreting Training

Cabinet Secretariat, Thursday (22/07), opened the third batch of Technical Education and Training for Interpreting held virtually.

Minister of Manpower Ida Fauziyah. (Photo by: BPMI Documentation)

Jumat, 23 Juli 2021 - 16:01 WIB

Gov’t to Roll Out Wage Subsidy for Workers, Laborers This Year

In a bid to prevent layoffs due to the impact of COVID-19 pandemic, the Government has decided to continue disbursing wage subsidy for workers/laborers this year.

Ministerial Instruction Number 22 of 2021 on Level 4 Community Activity Restrictions in the islands of Java and Bali

Jumat, 23 Juli 2021 - 15:12 WIB

Home Minister Issues Instruction on Level 4 Community Activity Restrictions in Java, Bali

Minister of Home Affairs Tito Karnavian on 20 July 2021 signed Ministerial Instruction Number 22 of 2021 on Level 4 Community Activity Restrictions in the islands of Java and Bali.