JAKPAT Research: GoFood, the Most Used Online Food Delivery Application
By : Abraham Sihombing | Tuesday, July 05 2022 - 11:56 IWST

GoFood, the Most Used Online Food Delivery Application. (Photo: Sindonews)
INDUSTRY.co.id - Jakarta - Although GoFood is not the online food delivery app that gives promo and discount the most, GoFoodstill maintains its market leadership as the most used Online Food Delivery (OFD) application. This on-demand service of PT Go To Gojek Tokopedia Tbk (GOTO) consistently wins the competition due to various factors beyond price, such as popularity, payment system, easy-to-use app,and delivery speed.
This is the finding from the recently published JAKPAT SurveyReport, titled The Habit of Online Food Delivery (OFD). The research data collection was carried out on May 25-26, 2022, involving 1,624 respondents in large cities in Indonesia through questionnaires via the JAKPAT application. The survey’s margin of error is below 3 percent.
The survey result shows that 61 percent of respondents used GoFood in the last three months. Meanwhile, a 55percent used ShopeeFood,followed by GrabFood (43percent) in the third place and TravelokaEats (7 percent) in the fourth place.
A 39% of respondents also reported that they mostly used GoFood compared to ShopeeFood (38 percent), GrabFood (22 percent), and TravelokaEats (1 percent).
GoFood is the most used application mainly because of its discounts and promo (76 percent), consumers’ familiarity with GoFood app (55 percent), and the easiness of payment method (47 percent).
Other factors are the large selection of restaurants and menus (40 percent), application rating (36 percent), delivery speed (35 percent), and the easy-to-use display of attractive applications (31 percent).
However, GoFood is actually not the company that burns money for promo and discount the most. A 89% respondents places ShopeeFood as thecompany with most discount and promo. The second place is GrabFood (81 percent) and then GoFood (76 percent). WhileTravelokaEats is 60percent.
“According to our research, price sensitivity is one of the strong variables to influence consumer decisions. But actually, it’s not the only determining variable,” said the JAKPAT Content Research Leader, Fransisca Satya Chrisprastika.
Thewoman,who is usually called Tika, explained, the survey results showed that a company cannot only rely on giving promo. “But, it’s also about the users experience. GoFood has the advantage of the first-time mover in the market and many consumers are familiar with its user interface and services,” she clarified.
She further explained that consumers do not only consider price of the food or the beverage, but they also take into account other factors, such as the delivery speed. Both combined will make consumers consider whether the service provides value of money.
Tika assessed that the trend of OFD services generally grows along with the new society habit of online transaction, especially since pandemic. As more people use OFD, it grows the market for all players, especially GoFood, which also contributes to the business growth of GoTo, its parent company.
JAKPAT also found that most of their respondents are employees (57 percent) and students (46 percent). When divided into each demography, employees mostly use GoFood as its preferred app. As employees have had their financial independence, GoFood can expect more sustainable transaction compared to students.
Recently, Tenggara Strategics also released the survey results, titled Survey of Perceptions and Behavior of Online Food Delivery Consumption in Indonesia. The result also echoed similar finding that GoFood becomes the champion with the largest transaction value and the most downloaded application. The survey involved 1,200 respondents.
In 2021, the total Gross Merchandise Value (GMV) of Indonesia’s online food delivery reached Rp78.4 trillion, in which 39% of the total value or equivalent of Rp30.65 trillion came from GoFood. GoFood was the largest contributor to Indonesia’s OFD GMV.
The Economic Research Lead Tenggara Strategics, Stella Kusumawardhani, explained, that GoFood wins in many factors that drive consumers’ decision and interest in OFD services. “Indeed, GoFood's dominance is quite large. For example, from awareness, the gap is far from ShopeeFood and GrabFood,”she disclosed.
Not to mention from the number of transactions, downloads, and several other factors. “Of 12 aspects, GoFood wins in 10 of them. So it’s verydominant,”shecontinued.
From the research results, Stella assessed the price factor is very influential in making consumers choose thisservice. However, the price alone is not enough to win the competition in this industry.
“All right. The price is one of the consumers considerations. But it’s not the only one, and not all consumers are that sensitive to prices,”she explained.
If pricing is done simply to win the competition and done by giving a lot of promotions, that may create negative impact to the OFD industry. “The industry wants a sustainable business. It's not good to make great promotions all thetime, although everyone knows that the pricei sverytempting. Butdon’t focus on it all thetime,”she advised.
Especially after this pandemic, the OFD industry is growing and owns a fairly high positive impact tothe economy growth. Since the growth space still very large, the industry sustainability needs to be maintained.
“Therefore, this sector, in my opinion, needs to be considered. Because it’s still going to develop. It needs to be supported. Because there’s a big role of OFD services to carry out digitalization efforts continually, including for the SMEs (Small Middle Enterprises),” Stella added. (*)
Read Also
Wireless Logic Selected By Thales As IoT Connectivity Partner
Totolink Strengthens Commitment to Innovative and Reliable Network…
BDDC Inaugurates JST1 TIER IV Data Centre in Jakarta to Strengthen…
MoreLogin, the World's #1 Antidetect Browser, Showcased at Affiliate…
Experts gather in Nanning to support high-quality development of…
Today's Industry

Senin, 09 Juni 2025 - 14:22 WIB
Savyavasa and Permata Bank Launch Exclusive Foreign Mortgage Program
Savyavasa, a luxury residential development by Swire Properties and JSI Group under PT Jantra Swarna Dipta, in collaboration with Permata Bank, presents a new solution for foreign nationals…

Rabu, 21 Mei 2025 - 10:09 WIB
Indonesia, Thailand Sign MoU on Health Sector, Focusing on Global Capacity, Collaboration
As a part of President Prabowo Subianto’s official visit to Thailand, both countries signed a Memorandum of Understanding (MoU) on health sector, in an effort to strengthen bilateral cooperation…

Rabu, 21 Mei 2025 - 10:06 WIB
Indonesia, Thailand Deepen Cooperation on Security, Trade, and Regional Stability
resident Prabowo Subianto has reaffirmed Indonesia’s strong commitment to deepening bilateral relations with Thailand during the meeting with Thailand’s Prime Minister Paetongtarn Shinawatra…

Selasa, 20 Mei 2025 - 12:44 WIB
Boediman Widjaja's Technology Ready to be Adopted in Jababeka Industrial Estate (KIJA)
In an exclusive seminar entitled "A Great Step: Boediman Widjaja Story - Going from Indonesia, Thriving in Singapore" held at the President Lounge, Menara Batavia, Boediman Widjaja, Founder…

Jumat, 02 Mei 2025 - 10:46 WIB
Binawan and Government Support Indonesian Nurses in Europe through Scholarships
In the midst of the viral #KaburAjaDulu hashtag as a symbol of the young generation's disappointment with domestic working conditions, Binawan responded with real action: dispatching Indonesian…
News Comment