Telkom-1 Satellite Disorder Has No Significant Impact on Bank Mandiri ATM Service

By : Herry Barus And Aldo Bella Putra | Monday, August 28 2017 - 16:00 IWST

ATM Bank Mandiri
ATM Bank Mandiri

INDUSTRY.co.id - Jakarta - PT Bank Mandiri Tbk (Persero) ensures that Telkom 1 satellite disruption of PT Telekomunikasi Indonesia Tbk (Persero) does not significantly affect the transaction on the company's automated teller service (ATM) service.

"We make sure our service is not disturbed significantly, because of the 17,000 Mandiri ATMs throughout Indonesia, only sekremote (remote)," Bank Mandiri Corporate Secretary Rohan Hafas told media crews when contacted in Jakarta on Sunday night (27/08/2017)

According to Rohan, Mandiri is indeed one of Telkom 1 satellite users for its ATM network.

But it affects only a small portion of ATMs that use satellite technology in remote or remote areas.

"ATMs that use satellite and parabolic (VSAT (Very Small Aperture Terminal) technology are affected and on average it is in a somewhat remote and front-line area, and in big cities ATMs are already using broadband networks so there is no problem," he said. .

In addition, Rohan added, nowadays with the technological advancement of the society have more financial transaction using "mobile banking" or "internet banking" in mobile. So the use of ATM is also not too intense.

"The use of mobile banking and internet banking is much more advanced than ATM, so no complaints have been made so far (no transaction decline)," he said.

However, continued Rohan, it has anticipated related to this satellite interference. Bank Mandiri has replaced its ATM network to GSM channel for a while.

"The anticipation is by switching to the GSM channel, so because it is only 13 percent and in remote areas where the number of transactions is relatively small, it is likely not to interfere, not significant impact," he said.

Meanwhile Telkom Corporate Communication VP Arif Prabowo said that Telkom 1 satellite that had been disrupted on Friday (25/8) has started to operate normally.

"Telkom 1 satellite recovery carried out with Telkom and Lockheed Martin has been predicted early," he said.

As a precautionary measure and for continuity of service quality to customers, Telkom is currently recovering transponder services by diverting a number of subscribers to Telkom 3S satellite transponders and other satellites.

Telkom 1 subscriber migration process is going well, so it is expected that customer service can resume running normally.

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