BCA ATM Network Recovers After Telkom-1 Satellite Disorder

By : Herry Barus And Aldo Bella Putra | Tuesday, September 12 2017 - 22:30 IWST

Presiden Direktur BCA Jahja Setiaatmadja (Foto Ist)
Presiden Direktur BCA Jahja Setiaatmadja (Foto Ist)

INDUSTRY.co.id - Jakarta- PT Bank Central Asia Tbk stated that 5,700 machines of Automatic Teller Machine (ATM) BCA and some cash offices have been operating normally after the repair due to Telkom-1 Satellite interference.

President Director of BCA Jahja Setiaatmadja in Jakarta, Tuesday, said that with the restoration of the entire network, the policy of freeing BCA customers' cash withdrawal through other bank ATMs is not valid after September 11, 2017.

"The exemption of administrative fees for cash withdrawal transactions at other bank ATMs is valid until September 11, 2017," he said.

Jahja apologizes for the inconvenience of customers during the disturbance and the recovery process is still ongoing.

"BCA is also grateful for the alertness of all telecommunication service provider partners, so that the ATM network connectivity recovery process can run smoothly and unhindered," he said.

On Friday (25/8), an anomaly or interruption to Telkom-1 satellite that was more than 15 years old and causing some ATM networks of some banks could not operate.

As a result of the anomaly, a total of 5,700 Automatic Teller Machines (ATM) machines and 126 BCA cash offices were unable to operate.

In the recovery process, BCA prepares a compensation scheme for customers by substituting cash withdrawal fees if the customer withdraws cash from a BCA account through another bank's ATM. The replacement of the cash withdrawal fee is made by BCA at the end of the month directly to the customer's account.

Jakarta- PT Bank Central Asia Tbk stated that 5,700 machines of Automatic Teller Machine (ATM) BCA and some cash offices have been operating normally after the repair due to Telkom-1 Satellite interference.

President Director of BCA Jahja Setiaatmadja in Jakarta, Tuesday, said that with the restoration of the entire network, the policy of freeing BCA customers' cash withdrawal through other bank ATMs is not valid after September 11, 2017.

"The exemption of administrative fees for cash withdrawal transactions at other bank ATMs is valid until September 11, 2017," he said.

Jahja apologizes for the inconvenience of customers during the disturbance and the recovery process is still ongoing.

"BCA is also grateful for the alertness of all telecommunication service provider partners, so that the ATM network connectivity recovery process can run smoothly and unhindered," he said.

On Friday (25/8), an anomaly or interruption to Telkom-1 satellite that was more than 15 years old and causing some ATM networks of some banks could not operate.

As a result of the anomaly, a total of 5,700 Automatic Teller Machines (ATM) machines and 126 BCA cash offices were unable to operate.

In the recovery process, BCA prepares a compensation scheme for customers by substituting cash withdrawal fees if the customer withdraws cash from a BCA account through another bank's ATM. The replacement of the cash withdrawal fee is made by BCA at the end of the month directly to the customer's account.

News Comment

Today's Industry

Menteri Kelautan dan Perikanan Susi Pudjiastuti. (Foto: Setkab)

Selasa, 23 Januari 2018 - 20:00 WIB

Minister Susi Confirms Import of Salt Does Not Match Recommendation

Jakarta - The Minister of Marine Affairs and Fisheries Susi Pudjiastuti said that the import of salt of 3.7 million tons is not in accordance with the recommendation issued by the Ministry of…

Ilustrasi Energi Geothermal (ANTARA/Puspa Perwitasari)

Selasa, 23 Januari 2018 - 19:00 WIB

PGE Lahendong Sulut Finds New Geothermal Resources

Tomohon - PT Pertamina Geothermal Energy (PGE) Lahendong Area, North Sulawesi (North Sulawesi) continues to seek new sources that enable geothermal energy in the Lahendong Geothermal Working…

Presiden Joko Widodo (ist)

Selasa, 23 Januari 2018 - 18:00 WIB

President Jokowi: One Price Pricing Policy Prevents Inequality

Palembang - President Joko Widodo (Jokowi) opens XXX National Congress and MPA XXIX Assembly of the Catholic Students Association of Indonesia (PMKRI) in Palembang, South Sumatera on Monday…

XL Axiata saat Press Conference Xtra Kuota 30GB. (Foto/Dina Astria)

Selasa, 23 Januari 2018 - 17:00 WIB

XL Axiata Expands 3G and 4G Network Area

Jakarta - The increasing needs of customers, one of the telecommunications companies in Indonesia, XL Axiata expands the area of ​​3G and 4G networks. This is so that all customers…

LogiNext

Selasa, 23 Januari 2018 - 16:43 WIB

Automate Your Logistics with Your Voice using LogiNexts Alexa Integration

Voice-Controlled Automation of Logistics and Supply Chain is Now Possible