BCA ATM Network Recovers After Telkom-1 Satellite Disorder

By : Herry Barus And Aldo Bella Putra | Tuesday, September 12 2017 - 22:30 IWST

Presiden Direktur BCA Jahja Setiaatmadja (Foto Ist)
Presiden Direktur BCA Jahja Setiaatmadja (Foto Ist)

INDUSTRY.co.id - Jakarta- PT Bank Central Asia Tbk stated that 5,700 machines of Automatic Teller Machine (ATM) BCA and some cash offices have been operating normally after the repair due to Telkom-1 Satellite interference.

President Director of BCA Jahja Setiaatmadja in Jakarta, Tuesday, said that with the restoration of the entire network, the policy of freeing BCA customers' cash withdrawal through other bank ATMs is not valid after September 11, 2017.

"The exemption of administrative fees for cash withdrawal transactions at other bank ATMs is valid until September 11, 2017," he said.

Jahja apologizes for the inconvenience of customers during the disturbance and the recovery process is still ongoing.

"BCA is also grateful for the alertness of all telecommunication service provider partners, so that the ATM network connectivity recovery process can run smoothly and unhindered," he said.

On Friday (25/8), an anomaly or interruption to Telkom-1 satellite that was more than 15 years old and causing some ATM networks of some banks could not operate.

As a result of the anomaly, a total of 5,700 Automatic Teller Machines (ATM) machines and 126 BCA cash offices were unable to operate.

In the recovery process, BCA prepares a compensation scheme for customers by substituting cash withdrawal fees if the customer withdraws cash from a BCA account through another bank's ATM. The replacement of the cash withdrawal fee is made by BCA at the end of the month directly to the customer's account.

Jakarta- PT Bank Central Asia Tbk stated that 5,700 machines of Automatic Teller Machine (ATM) BCA and some cash offices have been operating normally after the repair due to Telkom-1 Satellite interference.

President Director of BCA Jahja Setiaatmadja in Jakarta, Tuesday, said that with the restoration of the entire network, the policy of freeing BCA customers' cash withdrawal through other bank ATMs is not valid after September 11, 2017.

"The exemption of administrative fees for cash withdrawal transactions at other bank ATMs is valid until September 11, 2017," he said.

Jahja apologizes for the inconvenience of customers during the disturbance and the recovery process is still ongoing.

"BCA is also grateful for the alertness of all telecommunication service provider partners, so that the ATM network connectivity recovery process can run smoothly and unhindered," he said.

On Friday (25/8), an anomaly or interruption to Telkom-1 satellite that was more than 15 years old and causing some ATM networks of some banks could not operate.

As a result of the anomaly, a total of 5,700 Automatic Teller Machines (ATM) machines and 126 BCA cash offices were unable to operate.

In the recovery process, BCA prepares a compensation scheme for customers by substituting cash withdrawal fees if the customer withdraws cash from a BCA account through another bank's ATM. The replacement of the cash withdrawal fee is made by BCA at the end of the month directly to the customer's account.

News Comment

Today's Industry

Announcing Strategic collaboration agreament between AWS and Metrodata

Rabu, 01 Desember 2021 - 19:38 WIB

Metrodata Collaborates with AWS to Help Indonesian Businesses Transform Using the Cloud

PT Metrodata Electronics Tbk (IDX: MTDL or "Metrodata"), an information and communication technology (ICT) company specializing in digital solutions and hardware and software distribution, announced…

Archipelago Hotel Group’s

Rabu, 01 Desember 2021 - 13:10 WIB

Archipelago International Selects Sabre To Open Up Its Distribution Strategy and Support Aggressive Global Growth Plans    

Sabre Corporation(NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced a new, long-term strategic relationship with Archipelago International…

Synopsys Software Integrity Group (Images by BusinessNews Indonesia)

Rabu, 01 Desember 2021 - 12:49 WIB

Effective software security activities for managing supply chain risks

The most recent attacks (SolarWinds and Kaseya for supply chain, and Colonial Pipeline, NBA, and Kia Motors for ransomware) have been highly disruptive.

President Jokowi heads to East Java province, Tuesday (30/11). (Photo by: BPMI/Laily Rachev)

Selasa, 30 November 2021 - 22:45 WIB

President Jokowi to Inaugurate Dams during E. Java Working Visit

President Joko “Jokowi” Widodo Tuesday (30/11) morning left for East Java province for a working visit.

PT Electrolux Indonesia MAKE IT LAST campaign and UltimateTaste range of kitchen products.

Selasa, 30 November 2021 - 22:10 WIB

Electrolux cooperates with Zero Waste Indonesia to launch Make It Last Campaign Sustainable Diet

Electrolux continues to promote sustainable eating through the MAKE IT LAST campaign. The company launched the UltimateTaste range of kitchen products to inspire consumers about better eating…