Improve Public Information Services, Ministry of Energy and Mineral Resources Launch ESDM Contact Center 136

By : Hariyanto And Aldo Bella Putra | Thursday, August 16 2018 - 17:00 IWST

Kementerian ESDM Luncurkan Contact Center ESDM136
Kementerian ESDM Luncurkan Contact Center ESDM136

INDUSTRY.co.id - Jakarta - To further facilitate the public in obtaining information related to the ESDM sector, the ESDM Ministry on Wednesday (08/15/2018) launched the "Contact Center ESDM 136" service which can be accessed via cellphone or landline by pressing 136.

ESDM Minister Ignasius Jonan stated that "Contact Center ESDM 136" was formed to facilitate the public in interacting with the ESDM Ministry.

"ESDM Contact Center 136 is a facility that we provide so that people will more easily interact with the Ministry of Energy and Mineral Resources, in the form of questions, information, and reporting of problems related to the EMR sector that occur in the community," said Jonan.

Jonan hopes that with the launch of this new service, the Ministry of Energy and Mineral Resources will improve in serving the community. "With ESDM Contact Center 136, I hope the Ministry of Energy and Mineral Resources will be better in serving the community and increasing public trust in the Ministry of Energy and Mineral Resources," he said.

Minister Jonan stated that in addition to telephone services to ESDM 136, the ESDM Contact Center also included public services through Social Media such as Twitter (@ Ministry of Energy and Mineral Resources), Facebook (Ministry of Energy and Mineral Resources), Instagram (@kesdm), and Youtube (ESDM Ministry )

This is an effort of the Ministry of Energy and Mineral Resources to answer the times in serving the public because public information services not only via e-mail, come directly, but by telephone and social media.

"Public communication, we open not only via email or come directly, but also via telephone and social media. We launch this and we will continue to keep up to date," he said.

Here are 5 important things related to ESDM Contact Center 136.

First, ESDM Contact Center 136 did not replace the existing PLN123 contact center, Pertamina 1500-000 and PGN. This will only strengthen the existence of the contact center. For complaints and complaints of Electricity, BBM, LPG customers remain prioritized through the third BUMN contact center.

Second, ESDM 136 Contact Center will help public service management towards ESDM such as starting from public information services, ESDM licensing affairs, ESDM regulations and information related to geological disasters.

Third, for questions that cannot be answered immediately, we will reply back via email and / or call back, as a form of responsive service.

Fourth, the fees charged to the public if calling to ESDM Contact Center 136 are local fees for people who call outside the Jakarta area, local fees will still be charged, as for telephone calls for Long Distance Direct (SLJJ) will be borne by ESDM.

Local financing needs to be charged to avoid "idle" or "prank call" calls that can interfere with the performance of ESDM Contact Centers 136. Especially for Sampoerna Telekomunikasi Indonesia (STI) users, for the time being, calling from outside Jakarta is required to use area code 021 and be released from telephone charges up to a certain period.

Fifth, the Contact Center ESDM 136 service will be enhanced in the future with an application based on AI (Artificial Intelegence) which is currently still being developed.

As a form of synergy between Government and Business Entities, IT Infrastructure and Contact Center ESDM 136 communication systems are fully supported by Iconplus (ICON +), a subsidiary of PT PLN (Persero) that handles telecommunication, service and content provision.

In addition, the realization of the ESDM 136 Contact Center is also supported by Telkom, as a telephone number 136 service providers, as well as other telecommunications operators, namely Telkomsel, XL Axiata, Indosat Ooredoo, Smartfren, Tri Indonesia and (STI).

"We thank Iconplus (ICON +) and telecommunication service providers for their support so far in building this system. We continue to develop it according to the times. This is a form of support to the ESDM sector in improving public services," concluded Minister Jonan.

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