Toowoomba Regional Council Enhances Route to Digital Services With Boomi

By : M. Amru | Tuesday, December 12 2023 - 21:01 IWST

Toowoomba Regional Council Enhances Route to Digital Services With Boomi
Toowoomba Regional Council Enhances Route to Digital Services With Boomi - Sydney & Brisbane, Boomi™, the intelligent connectivity and automation leader, today announced that Toowoomba Regional Council has implemented the Boomi platform to streamline digital services delivery to residents and drive key initiatives such as its Internet of Things (IoT) water infrastructure project.

Situated in southeast Queensland, Australia, Toowoomba Regional Council (TRC) is home to more than 180,000 residents. The council is currently undergoing an experience-motivated technology transformation, using data to improve digital services for residents — from maintenance requests, to water payments, to managing development applications.

“Community services must complement the digital lives of locals,” said Mark Godfrey, Senior Integration Developer at TRC. “They need to be timely and accessible by residents, while easily maintained by council staff. We sought to implement a data framework that would create a common understanding of what’s happening across the council so processes can happen without fuss, and enable us to respond to the community faster and reduce organizational risk.”

TRC replaced manual, point-to-point integrations with the Boomi platform, connecting business-critical applications, including its electronic document management system; ERP software; people, property, and regulatory software; property development portal, smart parking system, and waste services system. With data silos and information duplications eliminated, TRC has streamlined several public-facing processes, including property development documentation.

“In the past, residents reported that documents were going missing online, which would prompt the IT team to investigate and manually amend systems – this would take hours. Now, we’re no longer allowing antiquated processes to impact our engagement with residents, nor allowing it to hinder our governance,” said Godfrey.

He added, “With Boomi, we’re able to meet state government requirements by ensuring development documents are available for public consumption. At the same time, we are gaining a better understanding of how residents interact with us. From capturing metrics on public requests to issuing alerts, we’re able to respond to documentation demand and problems in real time. This gives our technology improvements meaning – it's not just advancement in the IT room, it’s also advancement for people and processes.”

As part of its smarter infrastructure strategy, TRC is also undergoing a major water infrastructure refresh.

Godfrey stated, “We’re pulling out more than 64,000 home and business water meters and replacing the aging infrastructure with smart meters over the next three years. Instead of relying on manual meter readings, Boomi’s intelligent and low-code platform synchronizes with Iota Services – our IoT partner – to pull meter data and ensure the information flows where it needs to go.”

Looking ahead, TRC will use Flow, Boomi’s workflow automation solution, to elevate overall resident experience. This will include developing online forms such as direct debit requests. Currently, residents must download, sign, and scan paper-based requests, and then staff manually triage these requests. Boomi Flow will streamline the process by making digital signing possible and automating internal triaging.

Other Flow projects will see TRC establish a 360-degree view of resident information within a single interface. With a complete view of everything from pets listed and properties registered, to rates payments, TRC employees will be able to respond to citizen inquiries more quickly and with a firmer understanding of their needs.

“Australians have come to expect top quality digital services from organizations, and that extends to the councils which oversee their places of residence,” said Nathan Gower, Director of Australia and New Zealand at Boomi. “Convoluted processes are not acceptable. Boomi has given TRC the ability to remove inefficiencies and better meet its region’s specific requirements while maintaining accountability over the taxpayer dollars it spends.”

News Comment

Today's Industry

The President Director of PT Trimegah Sekuritas Indonesia Tbk (TRIM), Philmon Tanuri (left) delivered remarks at the kick off of Trimegah's collaboration with IA SBM-ITB in Jakarta on Wednesday (05/06/2024).

Jumat, 07 Juni 2024 - 19:43 WIB

Trimegah Sekuritas Supports Ikatan Alumni SBM-ITB to Realise Lifelong Learning Mission

In order to realise its mission of “Educate and create wealth for community through unique and professional investment experience”, PT Trimegah Sekuritas Indonesia Tbk (TRIM) collaborates…

Presiden Jokowi

Selasa, 23 April 2024 - 10:29 WIB

President Jokowi Reaffirms Commitment to Farmers’ Welfare

President Joko “Jokowi” Widodo on Monday (04/22) inspected corn harvest in Boalemo regency, Gorontalo province. “Our corn import has decreased significantly from 3.5 million tonnes to…

Photo: Aris Nurjani/VOI

Rabu, 28 Februari 2024 - 12:47 WIB

Carsurin and NBRI Strengthen Strategic Alliance to Propel Indonesia’s EV Industry

PT Carsurin Tbk ("Carsurin") and the National Battery Research Institute ("NBRI") are pleased to announce the signing of a pivotal Strategic Alliance Agreement (SAA), marking a significant advancement…

Beras (Foto/Rizki Meirino)

Rabu, 21 Februari 2024 - 08:43 WIB

Gov’t to Continue Disbursing Rice Assistance

President Joko “Jokowi” Widodo has ensured that the Government will continue rolling out the rice assistance program for low-income families. The President made the statement when handing…

Ilustrasi pabrik beras. (Foto: DetikFood)

Rabu, 21 Februari 2024 - 08:40 WIB

Bapanas Head Ensures Availability of Rice Stock Ahead of Ramadan

The National Food Agency (Bapanas) has ensured the availability of rice for the fasting month of Ramadan and Eid al-Fitr 1445 Hijri/2024 CE. “We believe that there is enough rice for the fasting…