YLKI Supports Recovery of Telkom-1 Satellite Services

INDUSTRY.co.id - Jakarta- The Indonesian Consumers Foundation (YLKI) supports PT Telkom Indonesia Tbk (Persero) to complete the recovery of Telkom 1 satellite subscriber service in accordance with the deadline set on September 10, 2017.

"We hope Telkom can meet the deadline that has been determined, the grace of the settlement can be faster .. Telkom can show achievements in dealing with this complicated issue," said Chairman YLKI Tulus Abadi in Jakarta, Friday (08/09/2017)

On Thursday (7/9) Tulus visited Crisis Center of National Satellite Service Recovery at Telkom 1 Graha Merah Putih Jakarta, directly observed the process of handling Telkom 1 satellite through monitor received by Network & IT Solutions Director Zulhelfi Abidin and Consumer Service Director Telkom Mas'ud Khamid.

Previously known, on August 25, 2017 at around 16:51 pm there has been an anomaly on Telkom 1 satellite which resulted in a shift pointing antenna so that all transponder services from the satellite was disrupted.

During the visit, Tulus expressed his appreciation to Telkom's management and all TelkomGroup personnel involved in the recovery of customer service affected by Telkom Satellite 1 interference.

"We are grateful to the entire management and personnel of TelkomGroup who has been working for 24 hours, which is certainly done for the consumers, the people and the country of Indonesia," Tulus said.

As an agency that handles consumer protection, YLKI will continue to support Telkom until all customer service can function normally again.

"In this event, we will also cooperate with Telkom to continuously monitor the progress of Telkom's recovery efforts, as this has a direct impact on end users," he said.

From this visit, YLKI can see the hard work and maximum effort of Telkom to solve the problem with highly structured and organized, so this can be our learning all.

Meanwhile, Zulhelfi Abidin delivered the progress recovery of Telkom Satellite service which so far runs steadily in accordance with the target determined every day.

"Until Thursday (7/9) at 10:00 am, the completion of the repointing of the ground segment antenna has reached 81 percent, meaning that from a total of 15,000 sites, about 12,125 sites have been normal again For ATM site, Telkom has restored 8,975 sites from target 11,574 sites , or it can be said 78 percent of ATM sites have recovered, "explains Zulhelfi.

As a commitment to the settlement of all sites of customer service up to September 10, 2017, Telkom ensures as many as 2,195 engineers and technicians are always on hand to guard recovery 24 hours. For that, Telkom appealed for the support of the entire community so that the entire recovery process, especially repointing antenna ground segment in all sites run smoothly.