Juanda Airport Wins Airport Service Quality Award

By : Herry Barus And Aldi Firhand. A | Friday, September 21 2018 - 23:34 IWST

Airport Illustration
Airport Illustration

INDUSTRY.co.id - Sidoarjo - Juanda International Airport Surabaya has won the 2017 Airport Service Quality award by Airports Council International (ACI) as the third best in the world in the Airport category with the number of passengers 15 to 25 million per year.

Juanda Heru Prasetyo Airport General Manager, Wednesday (09/19/2018) said the award was given last week at Canadian Helifax.

"The 2017 ASQ Awards assessment is based on a survey of satisfaction with airport services. Around 600 thousand airport service users are participants in this survey every year," he said during the activity of giving thanks to partners and stakeholders in the Juanda International Airport. Surabaya.

He said since 2006 ASQ had measured the satisfaction of airport service users, with more than 340 airports participating in 85 countries.

"I would like to thank all those who have supported so that the Juanda International Airport won this award, especially the Navy in terms of security, especially during emergency emergency situations some time ago so Juanda Airport can still operate normally, safely and conducively," he said .

He explained, in addition to the international award, from the national level Juanda Airport succeeded in winning the Outstanding Excellent Service predicate in the Excellent Service Award at the Ministry of Transportation's Public Service Unit.

"The implementation of the prime service assessment of the public service sector of the transportation sector in the transportation environment was carried out by an independent appraisal team established through the Minister of Transportation Decree No. 616 Year 2018, consisting of representatives of the Ministry of Administrative Reform and Bureaucratic Reform, Ombudsman, Presidential Staff Office, Academics, Foundation "Indonesian Consumers, transportation observers and journalist representatives," he told the media crew.

According to him, this award is a motivation and strengthens our commitment to continuous improvement in improving service standards for airport service users.

"Among other factors are cleanliness, speed of service while still carrying out the main principles of aviation security and safety," he said.

Submission of expressions of appreciation for the award was carried out by giving gifts and gratitude directly by the management of Juanda Airport and also to all existing stakeholders.

"There is no other expression besides gratitude to all stakeholders for their dedication that together provides the best service to airport service users," he said.

News Comment

Today's Industry

Rena Chua, Bug Bounty Advisor at HackerOne (Photo by Linkedin)

Kamis, 06 Agustus 2020 - 18:15 WIB

Securing More with Less — How to Maximise Security Coverage while Reducing Costs Usings Hacker-Powered Security

Remember those days, pre-pandemic, when you thought your security scope was complex? But now, with employees working from home, new video and collaboration apps being rolled into daily workflows,…

Trisha Paine, Head of Cloud Marketing Programs, at Check Point Software Technologies

Kamis, 06 Agustus 2020 - 17:30 WIB

Striving to Achieve High Fidelity Cloud Security

Several attributes make posture management a particularly challenging component of maintaining cloud security. For starters, you cannot secure or scale a rapidly growing quantity and variety…

Luke Tucker, Senior Director of Community at HackerOne (Photo by Linkedin)

Rabu, 05 Agustus 2020 - 22:00 WIB

Security Engineers by Day, Hackers by Night – An Interview with Two of Singapore’s Top Ethical Hackers

Over the years, the perception of the term “hacker” has changed. Once seen as only criminals, there are now over 800,000 registered security professionals on HackerOne, the world’s trusted…

Patrick Carey, Director of Product Marketing, Synopsys (Photo by Linkedin)

Rabu, 05 Agustus 2020 - 21:45 WIB

Developers are Not Security Experts, but They can be with The Right Tools

Software has revolutionised the way in which we work, live and play. This is particularly true in the realm of software security, as development teams are releasing code faster than ever before.

Darrell Adams, Head of Southeast Asia & Oceania, Universal Robots (Photo by LinkedIn)

Rabu, 05 Agustus 2020 - 21:25 WIB

5 Reasons Why You Need Collaborative Automation For Today's World

The benefits of collaborative automation are undisputed – more profitability, productivity, flexibility, higher quality and even more employee satisfaction.