Gov’t Announces Procedures for Telemedicine Service for COVID-19 Self-Isolation Patients
By : Nata Kesuma | Sunday, July 11 2021 - 21:20 IWST

Palembang Public Service Mall. (Photo: PR of Ministry of State Apparatus and Bureaucratic Reform)
INDUSTRY.co.id - The Government continues to speed up the integration of public services, one of which is through the establishment of Public Service Malls (MPP) across the country.
“Ministry of State Apparatus and Bureaucratic Reform continues to encourage all state agencies to transform public services, one of which is through the MPP,” Minister of State Apparatus and Bureaucratic Reform Tjahjo Kumolo said as quoted from the official website of the Ministry, Friday (9/7).
As of June 2021, as many as 43 MPPs have been operating throughout Indonesia and 10 of them was inaugurated in 2021.
In addition, the Ministry has also signed a Memorandum of Understanding for the establishment of MPP in 2021 with 38 regional governments as stipulated in Ministerial Decree Number 128 of 2021.
In the meantime, in a bid to encourage the improvement of public services, the Ministry also conducts annual evaluation.
From year to year, the public service index (IPP) shows a significant increase. In 2017 the IPP achievement was 3.28; in 2018 the figure increased to 3.38; while in 2019 the IPP achievement was 3.63.
In 2020 when the COVID-19 pandemic hit, the IPP even increased to 3.84.
The measurement of the quality of public services through the IPP is carried out to obtain a description of the performance of public services, improvement of the quality of public services, as well as the ranking of units of public service providers.
There are six aspects used in this assessment, namely service policies, professionalism of human resources, infrastructure, public service information systems, consultation and complaints, and service innovation.
Furthermore, Tjahjo also described the three main issues related to public services in Indonesia, namely community satisfaction, service integration, and online service delivery.
Some of the solutions to these issues including improving public service regulations, evaluating the implementation of public services, and strengthening sustainable innovation, he added.
“To answer these various issues, other changes that need to be implemented are the integration of public service data and increasing public participation,” he said.
In terms of strengthening sustainable innovation, the Ministry has also organized a Public Service Innovation Competition (KIPP) held every year.
Since its implementation in 2014, as many as 19,451 innovations have been registered into the Public Service Innovation Information System and 3,178 of them are registered in 2021.
Meanwhile, community involvement in the implementation of public services can also be measured in the form of community satisfaction survey.
“This survey aims to measure community satisfaction as users in order to improve the quality of public service and to encourage service quality improvement and innovation,” he remarked.
Read Also
Qatar Airways Welcomes Passengers to the New Al Mourjan Business…
Qatar Airways To Increase Doha-Denpasar Flights, From Twice-Daily…
American Express Reveals 2023 Top Travel Trends
SAUDIA Group Announces International Expansion With 25 New Destinations…
Qatar Airways and Qatar Tourism Partner to Deliver Qatar International…
Today's Industry

Senin, 29 Mei 2023 - 17:15 WIB
Toshiba Releases Small Photorelay with High Speed Turn-On Time that Helps Shorten Test Time for Semiconductor Testers
Toshiba Electronic Devices & Storage Corporation ("Toshiba") has launched "TLP3476S," a photorelay in the S-VSON4T package that cuts turn-on time to half that of Toshiba’s current product,…

Senin, 29 Mei 2023 - 17:15 WIB
Toshiba Releases Small Photorelay with High Speed Turn-On Time that Helps Shorten Test Time for Semiconductor Testers
Toshiba Electronic Devices & Storage Corporation ("Toshiba") has launched "TLP3476S," a photorelay in the S-VSON4T package that cuts turn-on time to half that of Toshiba’s current product,…

Senin, 29 Mei 2023 - 15:45 WIB
Kioxia to Showcase New Consumer SSDs Delivering PCIe® 4.0 Performance at COMPUTEX
Kioxia Corporation, a world leader in memory solutions, today announced new consumer SSDs scheduled to be released in the third quarter of 2023.

Senin, 29 Mei 2023 - 14:35 WIB
New Energy Electric Vehicles in Gangbei District of Guigang City Enters the ASEAN "Blue Ocean" Market
Recently, Guangxi Guigang Fushuai Electric Vehicle Co., Ltd. and PT. DFU INTERNATIONAL INDONESIA signed the first batch of directional purchase contracts for 20,000 new energy electric vehicles…

Sabtu, 27 Mei 2023 - 03:53 WIB
BBW Jakarta 2023 Presents New Collection of Books, Experiences and Collaborations
The International Book Bazaar “Big Bad Wolf Books” (BBW) now presents all-new books and exciting experiences with the theme #BACAITUKEREN. BBW Jakarta 2023 meets reading lovers on May 26…
News Comment