Bank DKI Achieves Eight Awards of Customer Satisfaction
By : Herry Barus And Aldo Bella Putra | Sunday, May 20 2018 - 20:00 IWST
Bank DKI (Foto Ist)
INDUSTRY.co.id - Jakarta - Bank DKI won eight customer satisfaction awards at the Satisfaction Loyalty Engagement Awards 2018 held by Infobank Magazine with Marketing Research Indonesia.
"The award in the category of Regional Development Bank is a sign of Bank DKI always provide good service to its customers," said Director of Technology & Operations Bank DKI, Priagung Suprapto in a press release in Jakarta, Sunday (5/20/2010)
He said the awards were ranked 1 for the Experience Index and Satisfaction Index, 2nd for the Satisfaction Index category (Physical category and ATM) and 3 categories of Satisfaction Index (for Satpam category, customer service and teller). In addition, it ranks 3 in the Net Promoter Scope category, which indicates the level of customer willingness to recommend Bank DKI is quite high.
Priagung Suprapto expresses its gratitude to customers who have provided support and confidence in using DKI Bank products and services. "This achievement is a pride as well as a challenge for Bank DKI to be able to maintain and even improve service quality in the future," he said.
For that, continued Priagung, Bank DKI continues to develop the competence of employees, especially in the front row (front liner) which becomes the most important factor in delivering services to customers.
It also seeks to improve the performance of information technology facilities and network service development so that customers become easier to transact. As of April 2018, the total number of service offices was 267 with 946 ATM machines spread to urban village level, he said.
Infobank and MRI awarded the Satisfaction Loyalty Engagement Awards 2018 in Jakarta on Thursday (17/5), as an appreciation to the banks that have succeeded in providing optimal service to their customers.
"The optimization of the services of these banks is indicated by the high level of satisfaction, loyalty, and customer attachment to the banks," said Eko B. Supriyanto, Director of Infobank Research Bureau.
The high level of satisfaction, loyalty, and customer attachment is known after a survey of 21 national banks using a direct interview approach with bank customers.