First Criminal Procedure Do Not Eliminate Consumer Rights
By : Herry Barus And Aldo Bella Putra | Friday, August 11 2017 - 14:00 IWST
INDUSTRY.co.id - Jakarta - The Chief Executive of the Indonesian Consumers Foundation (YLKI) Tulus Abadi said the criminal proceedings to First Travel should not eliminate the civil rights of potential Umrah participants, such as dispatching them or returning the money.
"The enforcement of criminal law is not the only solution for prospective umrah participants who have become victims. In the current conditions, the most realistic solution for them is a refund," Tulus said through a short message in Jakarta, Friday (08/11/2017
Therefore, YLKI urged the Ministry of Religion to form a "crisis center" for the first Umrah First Travel applicants who are still abandoned. According to Tulus, the number is around 25,000 people.
"The Ministry of Religious Affairs and the Financial Services Authority must make every effort to guarantee the civil rights of the candidates for the return of umrah," he said.
Although judged to be too late because it has fallen victim, YLKI still appreciate criminal law enforcement to First Travel case.
According to Tulus, until Friday morning YLKI has received more than 22,000 complaints of umrah candidates for various travel agencies.
"Majority is a prospective Umrah First Travel participant who reached 18,000 complaints," he said.
Therefore, YLKI urged Police Bareskrim to enforce the law against other travel agencies that are also considered problematic and harm consumers.
Sincerely mention the name of one travel agency that has embezzled 3,055 candidates umrah and other travel agents whose complaint to YLKI reaches 1,800 people.